Accessible Low Floor (ALF) Service

m-Card

m-Card & m-Card Account Terms and Conditions

Purchasing an m-Card and loading a bus pass on it entitles you, to use the transit system. However, like most bank cards, Metrobus retains ownership of m-Cards and reserves the right to confiscate and not return or refund a card if it is not used in accordance with the regulations below:

The serial number on your m-Card must not be altered in any way.

Do not deface or alter the appearance of your m-Card.

When you are not using your m-Card, it can be transferred to another person who would ride the bus in the same fare category (eg. Adult to Adult, Child to Child, Senior to Senior), however, each person boarding a bus must have there own way to pay the fare. Monthly and Semester Passes can only be used by one person per trip. 10-Ride passes can be swiped once for each person boarding using the same m-Card. Transferring an m-Card to a person in another fare category is strictly prohibited.

Tips

Always carry your pass with you. Do not leave it in your locker or unattended. Treat your bus pass as you would cash, because there are no free replacements for lost or stolen passes.

Monthly passes are sold by the calendar month, not 30 days from the date of purchase.

30-day passes are effective from the date the card is reloaded, not from the date of first use.

Confiscated Passes

A driver may confiscate your bus pass for the following reasons:

Improperly lending your pass to another person

Handing your pass out the window

Defacing or altering the appearance of the pass.

Caring for Your m-Card

m-Cards are very durable, however, your card may be damaged by the following elements:

Extreme heat or cold

Dampness

Bending, scratching, or punching holes in the card

Conditions

All fare media products are non-refundable.

There are no refunds or replacements for unregistered m-Cards under any circumstances. Registered m-Card holders can have a lost or stolen pass replaced for a $5.00 replacement fee. Once the replacement fee has been paid, we will then load the replacement card with the balance that was remaining on the original card at the time the card was reported lost or stolen. Replacements can only be done at our office at 25 Messenger Drive.

Electronic Correspondence

By registering your m-Card and providing your email address, you are agreeing that we can send you service information, customer news, AIR MILES® reward miles offers, and other topics of correspondence which may be of interest to you. You will have the opportunity to opt out or unsubscribe from these messages at any time by clicking the unsubscribe link contained within the message or by managing your preferences from within your m-Card account.

Metrobus is a Sponsor of the AIR MILES® Reward Program. You may receive email communication because you have opted-in to receiving email offers and information from the AIR MILES Reward Program and its Sponsors.

Metrobus

Privacy Statement

Metrobus is committed to the privacy and security of your electronic commerce. For your full understanding, the following statement details our information gathering and dissemination practices, as well as our security measures.

What information do we collect?
We collect information from you when you register on our sites, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

For what reasons do we use your information?
Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Our email practices are conducted in accordance with Canadian Anti-Spam Legislation, and any and all email correspondence received from us will contain easily identifiable unsubscribe links.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.

Upon completion of financial transactions, Metrobus does not store credit card numbers.

Do we use cookies?
Yes (cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone by contacting our Customer Service Centre at 722-9400.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

St. John's Transportation Commission
25 Messenger Drive
St. John's NL A1B 0H6
Canada

Online contact information can be found at https://www.metrobus.com

m-Card Account Login

Did you forget your login details?

m-Card

m-Card Sales Outlets

An m-Card can be purchased or reloaded at the following sales outlets:

Online in the Metrobus e-Store
Avalon Mall (Customer Service Centre)
City Hall (Cashier's Office)
Memorial University, University Centre Post Office
College of the North Atlantic (Cashier's Office)
Marine Institute (Cashier's Office)
Torbay Road Mall (Shoppers Drug Mart)
Topsail Road (Shoppers Drug Mart)
Metrobus Transit Centre

For more information on Metrobus fare and pass options, visit our fares & passes page.

Wheelchair Accessible Service available on routes 1, 2, 3, 5 and 23.

Accessible Service Overview

Metrobus is pleased to offer its customers wheelchair accessible service through the use of accessible low floor (ALF) buses on Metrobus routes 1, 2, 3, 14 and 23. The ramp can be used at over 80% of bus stops with more than 40% of stops deemed to be fully accessible for customers using mobility devices. Please refer to the Bus Stop Signs Category section of our Accessible Transit Handbook for more details. Metrobus is introducing wheelchair accessible service on a phased in basis to increase access for customers using mobility devices. For more information about our accessible service, continue reading below, or view the current version of our Accessible Transit Handbook - this booklet outlines the various fixed-route accessible service categories and definitions, and a list of bus stops that are currently inaccessible for customers using mobility devices.

Route & Schedule Information

Service areas include:

The Village Shopping Centre
Cashin Avenue
Crosbie Road
University Avenue
Memorial University
Confederation Building
College of the North Atlantic
Marine Institute
Higgins Line

Route 1 information

Service areas include:

The Village Shopping Centre
LeMarchant Road
Pleasantville
Virginia Park
Newfoundland Drive
Torbay Road Mall
Churchill Square
Memorial University
Avalon Mall

Route 2 information

Service areas include:

The Village Shopping Centre
Craigmiller Avenue
Water Street
Kings Bridge Road
New Cove Road
Torbay Road Mall
Stavanger Drive
Hebron Way
Wedgewood Park

Route 3 information