A guide to passenger conduct and policies when riding with Metrobus

We’d like to welcome you onboard and thank you for being courteous and respectful of your fellow passengers and our employees. Whether you’re on a bus or waiting at a bus stop, our Transit Code of Conduct will help make your ride with Metrobus enjoyable and safe.

Transit Code of Conduct

Metrobus employees and passengers have a right to be treated with dignity and respect at all times without the risk of threatening behaviour or violence.

Aggressive, offensive or violent behaviour
will not be tolerated.

Offenders will be asked to leave and riding privileges may be suspended.

Travel Tips

Be at your stop at least 5 minutes in advance, have your
mCard or cash fare ready before the bus arrives. For safety reasons, passengers are not allowed to board the bus once it has pulled away and proceeded on its route
Watch your step when entering and exiting - use handrails where provided
Keep baggage to a minimum, out of the aisle and off seats
Reserve front seats for seniors and passengers with mobility impairments. To keep our buses clean, we ask that you do not place your feet on bus seats.

Safety is our top priority

You deserve a safe ride, our employees deserve a safe place to work.

Prohibited Conduct

The following will not be tolerated on vehicles and properties owned and operated by Metrobus:

Threats, threatening behaviour, harassment and violent actions

Loud, rowdy, abusive or disruptive behaviour

Profanity, insulting language or discriminatory
behaviour

Smoking or vaping on buses, at or in bus shelters and
designated bus waiting areas

Drug or alcohol use or distribution on buses, at or in bus shelters and designated bus waiting areas

Bringing weapons or dangerous goods onboard the bus

To promote and foster a safe environment, you may periodically see security personnel onboard.

Reporting unsafe or disrespectful behaviour

You can report behaviour or actions that are in violation of the Transit Code of Conduct to the Driver or call (709) 722-9400. You can also discreetly report violations by texting:

(709) 700-0120

In the case of an emergency, notify the Driver and/or call 911.

For more information about Metrobus policies and travel tips, visit

www.metrobus.com/policies.

25 Messenger Drive St. John's NL A1B 0H6