Our response to COVID-19
Updated 03/13/2022, 8:52 PM
We are currently operating on a regular fall/winter schedule. Visit metrobus.com/schedules for details.
Non-medical masks are recommended on-board. (watch a "how to" video)
With restrictions lifting effective Monday, March 14th, the capacity limit on board will no longer be in effect, and masks will no longer be mandatory on board. We do, however, strongly recommend that you continue to wear a mask when riding with us, and continue to practice other safety protocols like washing your hands and maintaining physical distance whenever possible.
USING METROBUS DURING THE COVID-19 OUTBREAK
The following guidelines are based on recommendations of the province's public health officials to help slow the spread of COVID-19 through physical distancing measures.
- If you have symptoms of COVID-19, or if you have been advised to self-isolate or be tested for COVID-19, please do not ride.
- Please remember that masks are recommended on board, covering the nose and mouth, and should be worn before entering the bus.
Transit is an essential service ensuring people can access needed supplies, work and medical facilities.
Metrobus continues to monitor the COVID-19 situation closely. Please read below, our response to the COVID-19 outbreak and subsequent changes to some of our operating policies.
We take the concerns of our customers about safe travel very seriously, and understand the heightened level of concern about the potential spread of the COVID-19 virus in public spaces such as transit buses. As a result, we are supplementing our current bus cleaning schedule with additional cleaning and disinfection measures on a daily basis with a focus on touch and grab points such as farebox, railings, handles, stanchions, buttons, chime cords and straps. Every bus will be receiving extra attention.
One of the products we are using each day is a surface cleaner and long-term disinfectant that once applied to a surface,
continues to disinfect 99% of germs for up to 10 days.
For the safety of our employees and passengers, we kindly ask:
- When boarding with paper transfers, please have your transfers ready to show the driver and dispose of them in the garbage can provided
- If paying cash fare, please provide exact fare in coin as buses are not equipped to accept paper currency
We also recommend that everyone continue to use the following infection prevention measures:
- Wear a face mask
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer
- Avoid touching your eyes, nose and mouth with unwashed hands
- Avoid close contact with people who are ill
- To protect yourself and others, we ask that anyone who is feeling unwell to refrain from travelling with us, if possible, so that together we can ensure a safe and comfortable environment on board
- Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands
- If you don't have a tissue, sneeze or cough into your sleeve or arm
- Clean and disinfect frequently touched objects and surfaces
- When possible, consider social distancing (ideally 2 metres apart)
Thank you for your cooperation.