Reliable, fast, affordable public transit at the tap of a button.
Book trips in an easy-to-use mobile app, get picked up in minutes and get to school, work, the grocery store, wherever!
How to book a ride:
Create an account
Download the Metrobus On Demand app from the iOS App Store or Google Play Store and follow the simple signup steps. You can also book a ride by calling us at (709) 722-9400.
Book a ride
Enter your pickup and drop-off addresses, choose the ride that works best for you and tap Book This Ride.
Meet your driver
Check the app to find exactly where to meet the vehicle. It may be a short distance from where you are, but your designated pickup point helps to cut down on travel time and makes your trip faster. The app will tell you exactly where your pickup point will be.
About Metrobus On Demand
What is Metrobus on Demand?
Metrobus On Demand is a pilot shared-ride service that lets riders request trips in real-time through a mobile app or over the phone by selecting a pickup point and destination. It's an on-demand ride service, meaning it doesn't follow a specific schedule or a route like traditional public transit. Simply give us your pickup and drop-off addresses and choose a ride option that works best for you. Travel a short distance to meet your Driver at a nearby corner and we'll do the rest.
How do I pay for rides?
Just like on a regular Metrobus, we accept mCards and cash on board. If paying with cash, please have exact fare available as our Driver's do not carry change.
How much does it cost?
Regular transit rates apply and you can transfer to any regular Metrobus to complete your trip if your destination is outside of the On Demand Service Zone or not one of the designated Service Hubs. If you are paying cash fare, be sure to ask your Driver for a paper transfer to complete your trip. For current transit fares, visit metrobus.com/fares.
GET THE APP
Why do I need to walk to meet my Driver?
Think of our On Demand service like a mix between a bus and a taxi -- you'll be riding in a shared minibus, but instead of waiting for your ride at a traditional bus stop, we'll assign you a "virtual bus stop" -- a pickup and drop-off point that is usually at a corner near the exact addresses you provided. You may need to walk a short distance to meet your Driver, but it cuts down on travel time and shortens your trip time.
Reliable, fast, affordable.
Public transit at the tap of a button.
Service Zones and Service Hubs
The On Demand service is made up of two Service Zones and a Service Hub as shown on the map below.
Trips can be taken from:
- any location in either of the Service Zones to any other location in either of the the Service Zones (yes, you can go from Service Zone 1 to Service Zone 2 and back again!)
- any location in either of the Service Zones to the Service Hub on Water Street
- the Service Hub on Water Street to any location in either of the Service Zones
Example trips using Metrobus On Demand
Travel within the On Demand service zones shown above or travel from one of the On Demand Service Zones to the other On Demand Service Zone, or from one of the On Demand Service Zones to the Service Hub on Water Street, or travel from the Service Hub on Water Street to either of the On Demand Service Zones. For example you can take a trip:
- From downtown (Service Hub) to the Johnson GEO Centre (an address inside On Demand Service Zone 1)
- From Sheraton Hotel (an address inside On Demand Service Zone 1) to Dominion on King’s Bridge Road (an address inside On Demand Service Zone 1)
- From Signal Hill National Historic Site to downtown (Service Hub).
Not sure? Download the app and see if your trip is in the service zone!
The On Demand service operates Monday to Friday (except holidays) approximately 8:00a to 8:00p (operating hours are subject to change). Last trips for the evening are generally accepted up to 745p, but depending on how busy the service is, it could be a little earlier than 745p. Please keep this in mind when planning a trip close to service ending time.
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Our Mission: To be a key part of the transportation solution necessary for a sustainable St. John's.